SUCCESS STORY

PAI reaches and communicates more effectively with their audience thanks to Sendinblue

Chef Nuit Regular and her husband Jeff run some of the best and most influential Thai restaurants in Toronto including PAI, Kiin, Sabai Sabai, and Sukhothai. Following the start of the Covid health crisis in early 2020 and the government restrictions, the team was on the look for an email marketing platform to help them diversify their online channels and maintain communication with their existing customers as well to promote their new e-commerce vertical.

Get started with Sendinblue

Becoming one of Toronto’s most influential Thai chefs

On a mission to share her passion and life experiences through family recipes, street market dishes, and creative collaborations, chef Nuit Regular left her career in nursing back in Thailand to become one of Toronto’s most influential chefs to this day. Together with her husband and team, chef Nuit welcomes diners from all over Canada in her four restaurants PAI, Kiin, Sabai Sabai, and Sukhothai. Her undeniable talent is backed up by multiple recognitions, including several from the Thai government for the authenticity of her cooking.

Through By Chef Nuit, the restaurant group’s catering and events brand, customers can book their  catering and events services. Their website also hosts an online marketplace for fresh Thai produce and pantry staples. The chef is the author of a cookbook about recipes from Northern Thailand called Kiin: Recipes and Stories from Northern Thailand, which is available for purchase on the platform as well.

On the look for a solution to diversify their channels and maintain communication with customers

The growing popularity of the restaurants across Toronto had secured a loyal customer base for the team at the PAI restaurant group. Following the start of the Covid health crisis in early 2020 and the government restrictions, the team had the pressing need to diversify their online channels to maintain communication with their existing customers, and email was clearly an important channel in this plan. Additionally, the team launched an e-commerce vertical on the site in response to the crisis, so they needed to promote the services and products that clients could purchase online. 

Marketing & Communications Manager, Bonita Mok, was interested in a tool that was user-friendly and allowed them to build well-designed templates quickly, whilst offering a competitive price. “I was looking for an email platform that looked good and was easy to use. It also needed to be fairly priced, so it was important to find one that charged us by emails sent, and not by contacts.”

The team’s initial interest was in sending monthly campaigns to their customers with updates, event announcements, new openings, and the latest news from the restaurants and the chef. The objective also involved having an organized database to segment users and send communications strategically. 

Enjoying a user-friendly interface and a wide offer of well-designed templates

While looking for an email platform that checked all their boxes, Bonita came across Sendinblue and felt compelled to trial the platform because of its user-friendly interface and the gallery offering a variety of well-designed templates. The manager also appreciated that the templates were easy to customize according to their own branding.

Shortly after getting started on their Sendinblue plan, the team began building and sending campaigns to their customers right away. “We have been using the platform to keep our clients updated regarding Covid guidelines and restrictions. For example, which locations are open or closed, or which areas of the restaurants we have reopened for customers” explains Bonita. 

In addition, the reporting capabilities of the platform were part of the reason why PAI selected Sendinblue as their email provider. “The reporting is great! The data is fun to see and all the information I need is there in the dashboard. Seeing the results is key for us since it can help us improve and adapt our communications. For example, I can analyze what worked in a campaign for one audience in particular, and use this to improve the next one for another subscriber list.” 

By using Sendinblue, the team has also been able to manage their database more efficiently. After implementing the tool, they cleaned their existing email lists, a healthy practice to help them drive better results on their campaigns. 

Reaping the benefits of a 40% open rate thanks to a clean database

The team at PAI is very satisfied with the results they have been able to achieve so far by using the platform “Our experience with Sendinblue has been great so far. We are very happy to be able to reach our customers and maintain a close relationship with them, especially with the Covid situation that started last year.” 

Bonita also explains how having an efficient tool to manage their lists has been positive for the business, and this is reflected in an increase in the open rates of their campaigns after the email list cleaning process. “Initially we were seeing an open rate of 25% percent on our campaigns. After cleaning our database, we now normally have a 30 to 40% open rate which is great engagement!” 

The team at PAI is eager to continue exploring the platform and other features. The manager is particularly excited to discover updates on the drag and drop editor to keep creating beautiful email campaigns that maintain customers engaged. 

Company Information

Chef Nuit Regular and her husband Jeff are celebrated for bringing the distinct flavour of Northern Thai cuisine to Toronto. After learning to cook in her mother’s kitchen, Chef Nuit decided to leave her job in nursing in Thailand, to pursue her passion for cooking. Since then, she has been regularly featured as one of the most influential chefs in Toronto. The couple’s restaurants include PAI, Kiin, Sabai Sabai, and Sukhothai. PAI has been recognized as one of the best Thai restaurants in the city for several years in a row.

  • Industry: Hospitality
  • Company Size: +100 employees
  • Location: Toronto, Canada.
  • Website: paitoronto.com
  • Plan: Lite
icn-quote

Bonita Mok, Marketing & Communications Manager at PAI

“Our experience with Sendinblue has been great so far. We are happy to be able to reach our customers and maintain a close relationship with them. We normally have a 30 to 40% open rate which means great engagement!”

Ready to find your
marketing zen?

Take the stress out of your work day with a solution that’s built for you!

Get started free