SUCCESS STORY

Great British Chefs increase email campaigns open rates by 10% using dynamic contact segmentation

After launching their recent membership program, leading food website Great British Chefs was on the lookout for a digital marketing solution that could meet the needs of their growing business, with solid email marketing, transactional email, and marketing automation features. Lindsay Clark, Marketing Manager at Great British Chefs, explains how Sendinblue has helped them increase their results by 10% in a short time, by providing robust features and a sophisticated segmentation function at an affordable price, as well as valuable dedicated support included in their Enterprise plan.

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Focused on sustainable growth and building an engaged community

For the past ten years, Great British Chefs has been inspiring food enthusiasts with its recipes, guides, features, and videos by top chefs and food writers, encouraging their community to cook, eat well and better understand the world of food and drink. 

The company partners with many recognized brands such as Virgin Wines, Doves Farm, Belazu, Remy Martin and Parma Ham, and is considered by many of them a key part of their marketing strategies, and a vital channel to reach a relevant audience. They have also launched an e-commerce store on their website, to sell recipe books and other cooking-related accessories and products.  

The team launched their membership program in 2020, offering a free plan to allow subscribers to access selected articles, a silver membership for unlimited content access, and a gold status for foodies that want to enjoy extra perks and special offers. 

The company’s focus is to maintain sustainable growth in its e-commerce and membership categories and keep building a solid and engaged community as well as strong relationships with brands to achieve valuable partnerships.

On the lookout for a powerful email marketing feature and a sophisticated segmentation function

One of the main responsibilities of Marketing Manager Lindsay Clark is to grow the different channels and communities of Great British Chefs such as their website, social media pages, and newsletters. After the recent launch of their membership plans, the manager was looking for an alternative option to their existing email marketing provider. “The previous solution wasn’t delivering the results and the quality of service we were expecting for the price point. We tried a few marketing tools in the past as well, and we felt we were being overcharged by our past provider,” explains Clark.

The manager knew exactly the kind of tool they were after and that would meet their growing needs “Email marketing is one of the most important channels for us, particularly for the campaigns we sell to brands and partners. One of the main requirements for this new solution was having a powerful email marketing feature and a sophisticated segmentation function”. In addition, the team required a platform with a strong feature of transactional emails for its new membership program, that could also be easily integrated with their e-commerce platform on Shopify. 

Managing a small team, Clark wanted a tool that would be very easy to use and to integrate with their website to facilitate the different processes for the technical and marketing teams, instead of generating additional or complicated tasks. 

Enjoying a dedicated support to reach success

After an initial conversation with the Sendinblue sales team, Lindsay Clark began to consider the solution as the best choice for Great British Chefs. The platform offered multiple functionalities, and as many engagement tools as their previous provider did, at a much more affordable price. Initially concerned about the capabilities with segmentation, the sales team guided Clark through a demo of the tool, where she was able to understand how to use the platform and verify the wide range of possibilities she had with Sendinblue’s contact management tool. 

Clark also explains that the Sendinblue team was particularly helpful during the onboarding process, and highlights the value of having the dedicated support of a CSM, as part of their Enterprise plan. “Migrating our database from our platform was surprisingly easier than I expected,” says Clark. “During the onboarding phase, we had to go through the process of warming up our dedicated IP. Our CSM was very good at helping us to overcome any difficulty with this, and we successfully finished sending the small batches of emails to ensure good deliverability. Our CSM is very responsive to any questions we have and that’s been very positive. We never felt this kind of support with our previous provider.” 

Soon after, the team moved on to integrate the platform with their other tools, and started sending successful email campaigns. “We have Sendinblue integrated with our membership solution, and we’re working on the interfacing with our Shopify store, so everything is connected,” says Clark. “We send a weekly newsletter with both free access and membership exclusive content and a weekly competition newsletter. We also send dedicated emails for special promotions or occasions where we can share particular content, such as Pancake day, for example.” explains the manager. The team also sends a high volume of transactional emails for account creations and membership confirmations, and they have an automation scenario for a three-touchpoint campaign, to welcome and immediately engage their new subscribers.

A 10% increase in open rates thanks to a powerful segmentation function

Only a few months after the implementation, the team at Great British Chefs is happy to see the results they have obtained already. After completing the process of IP warm-up, the team is experiencing an optimal deliverability rate with their email campaigns. “I also appreciate how everything is easy to see and understand in the reports so I can check if everything is working according to plan. With our previous tool, it was difficult to spot any problems” adds Clark. 

She also finds contact management and segmentation to be one of the strongest points of the platform, given how important it is for them to segment their database for the campaigns they do involving partners. “Initially I was worried that this part would come with a lot of limitations as we had experienced in the past. But in reality, it is very useful and we can select from many different criteria,” explains Clark. “It is crucial for us to properly segment the most active users, and sometimes for specific campaigns with certain brands, we need to only reach users that have clicked on particular content in the past.” 

This strategic segmentation is directly reflected in their email marketing campaign results, which according to the manager have improved considerably in terms of open and click-through rates. “For us, it was a significant jump to go from 25% to a 35% open rate in our email campaigns. We’re also seeing that fewer people are dropping off, and we are now able to keep communicating to a much more active and engaged audience”.

Lindsay Clark is now eager to start leveraging the marketing automation feature to enjoy the benefits of dynamic segmentation. “I’m also really interested in setting up a lead scoring system to make our segments much more specific and narrow,”. With this in place, the team will be able to deliver more value to both their subscribers with relevant content according to their interests, and to their trusted partners, ensuring they’ll be reaching the best possible segments for their target audience.

Company Information

Founded in 2010 with the vision of becoming the go-to website for foodies looking for recipe inspiration, Great British Chefs is the UK’s leading premium food platform, publishing world-class recipes, features, and insights to connect brands to the UK’s 13 million foodies. The company works closely with the most recognized chefs, food writers, and influencers, to deliver content, experiences, and competitions to their audiences through their membership program. The company collaborates with a selected group of partners and brands that consider the company a key element of their go-to-market strategy to help them understand foodies and tailor their message to achieve top results.

  • Industry: Digital Publishing
  • Company Size: 9 employees
  • Location: London, UK
  • Website: greatbritishchefs.com
  • Plan: Enterprise
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Lindsay Clark, Marketing Manager at Great British Chefs

“For us, it was a significant jump to go from 25% to a 35% open rate in our email campaigns. This way we can keep communicating to a much more active and engaged audience!”

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