A union advocating for student initiatives
As the student union of the University of British Columbia, the AMS advocates for different student initiatives and their well-being. With offices located in the Vancouver campus, the union is the largest of its kind in Western Canada, offering different spaces and resources to almost 60,000 students, to enhance and support their experience while enrolled at UBC.
The union also owns and operates the AMS Student Nest, a space for gathering, networking, and academic activities. Rishavraj Das, event and digital media manager at AMS, explains the team journey with Sendinblue, and the objectives that AMS had in mind for the promotion and communication of the initiatives to their audience.
Email marketing as the main channel to connect with the fast-growing student body
With many different resources and information available for students, the team at AMS relies heavily on email marketing campaigns and newsletters to communicate them to their contact base. “We send bi-weekly newsletters with regular updates, news, and all relevant information to the students. Occasionally, we send a third campaign when there is a big or special upcoming event, for example, the student elections, and we need to encourage the student body to participate,” explains Rishavraj.
Given the rapid growth in the contact base, as more students enroll, the team at AMS was considering a new email marketing provider, since being charged per contact wasn’t the most sustainable option anymore. Besides this, the user experience with their previous email provider wasn’t optimal, and they were looking to switch to a more user-friendly tool.
On the look for a solution to reach their audience more effectively
Given the student society’s need to adapt and find new ways to create engagement, they were looking for a platform that could allow them to reach their audience more effectively. Having worked in the past with one Sendinblue team member, Rishavraj came to know about the solution and thought it would be good trialing it since he considered it would meet all their requirements.
The team met with one of Sendinblue’s sales representatives based in Toronto, and after seeing the demo of the solution, they were convinced by how simple, intuitive, and user-friendly the interface was. “The demo was great, we enjoyed it. The person from the sales team took the time to go over all the different features and explained them in detail. We thought it was very intuitive, and we were gladly surprised by some features, particularly the ‘send at the best time’ function” says Rishavraj.
For the team, the reporting capabilities were also a highlight when getting to know the solution, since having a clear overview of their metrics is key for them to understand their contacts’ behavior and improve their communications constantly.
Enjoying a 15% increase in their open rates thanks to the 'Send at the best time' function
A few months after the implementation, the team at AMS has seen a positive increase in open rates compared to their previous email provider. “The number of opened emails was definitely a metric we wanted to increase. Since we started using Sendinblue and the ‘Send at the best time’ function for our campaigns, we have seen a 15% increase in our open rate compared to the previous platform” explains Rishavraj.
The event manager also highlights the importance of this function to stay connected to the large student body, particularly during the covid health crisis. “Before, we always used to send our newsletters based on Pacific time. Since we have a lot of international students, many of them went back home when the lockdown started in March 2020, so now our audience is pretty much all over the world. We realized it wasn’t ideal to keep sending emails this way.” explains Rishavraj “With the ‘Send at the best time’ function we are now able to reach students at the best possible time, staying connected with them and creating more engagement. This feature has been really helpful”.
The team at AMS plans to explore more of the Sendinblue features to keep increasing their community engagement and improve their rates. “We are interested in testing marketing automation and also running A/B tests on our communications to stay connected with the students” concludes the manager.
AMS is the student society of UBC Vancouver, and assists more than 58.000 students, helping and supporting them through a wide range of services and resources for different phases or situations during their enrollment, such as student debt, networking and socialization, and stress management. AMS offers students more than 350 clubs for them to join, student job and volunteering opportunities, advocacy, and sustainability programs, all of them to create a better student experience.
- Industry: Education
- Company Size: 140 employees
- Location: Vancouver, Canada
- Website: ams.ubc.ca
- Plan: Premium
Rishavraj Das, Event and Digital Media Manager at AMS
“With Sendinblue now we can segment and personalize communications with students all around the world, delivering our communications at the optimal time for each subscriber.”
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