Connect with your leads and customers in real time
Answer questions from leads and customers in real time, directly from your Sendinblue Chat Inbox!
Answer questions, solve problems, increase conversions
Our Live Chat feature comes from the acquisition of Chatra, a live chat messenger app for your website. Their technology has convinced more than 45k+ businesses and online stores since 2015.
Start a conversation with people on your website
Answer questions, clarify concerns, cross-sell and upsell. We’ll help you to increase the number of orders you receive and boost your average order value:
- Create a seamless experience for your website visitors by setting up your chat environment and personalizing it to match your business
- Customize the colors, then add your business name and logo so your customers will immediately recognize that it’s you
- Set up Chat on your site and start talking with visitors in no time
- Configure your chat environment and company profile in the platform
- Organize your workflow by assigning conversations to different chat user agents to optimize response time and prevent any missed opportunities
Add live chat to your website and talk with your website visitors in real-time, or use the messenger mode and reply to messages at your own pace.
Talk with visitors on your website
Communicate over Instagram and Facebook
Manage messages from one multichannel dashboard. Connect your inbox and Facebook Business Page and forget about switching between different browser tabs.
Get mobile apps and chat anywhere
Don’t miss a conversation when you are away from your desk. Chatra mobile apps allow you to communicate on the go.
Use chatbots to do routine work for you
Use bots to collect visitors’ contacts and other data, get their consent, and supercharge your marketing efforts. Offer quick options for frequently asked questions so that your visitors get the answers they need without a load on your team.
GDPR Compliance and Deliverability
We are a European company, hosting most of our servers within the EU. We have established means to guarantee GDPR compliance across our entire chain of data processing with all of our partner software providers. We actively manage email servers to ensure they maintain a positive sender reputation for the best possible email deliverability.
Quality of Support
A Technical Account Manager will support you to ensure a smooth platform implementation with excellent end-to-end support, backed by our team of specialists in transactional emails to closely monitor IPs and senders. Our Support team is available 24/7 to solve any technical doubts. Available via email, chat, and phone they always have your back.
Dedicated Enterprise infrastructure
Beyond campaign management features and advertising tools, Sendinblue provides Enterprise clients with a sturdy and custom platform to fit the needs of larger organizations. Exclusive features to the Enterprise plan include multi-account management, Single Sign-On, advanced integrations with other platforms such as Salesforce, metered billing, flexible account management and access to a sandbox.
Guide to Live Chat
If you are considering adding a live chat tool to your website but are still not sure where to start, this guide is for you! We are covering all aspects of live chat support: from choosing the right tool and setting up your account, to training your support agents and measuring their productivity. In this book, you’ll learn how you can also use it to drive sales and customer loyalty, improve your marketing efforts, and grow your business.